The Digitec Service Team has combined total of more than 75 Years of field experience. The service division offers its customers elite pre-sales and post-sales support for all products sold by Digitec. This support includes workshop and onsite repair. Customers’ with Service Level Agreement will is given the highest priority.
To Digitec, providing Customer Satisfaction is about delivering well-timed, quick to respond service with integrity, ease and a strong desire for excellence while surpassing the customer’s anticipations
Customer Service is any action delivered by a Digitec employee that enriches the ability of a customer to reach their full potential value of a product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.
At Digitec we recognize the importance of all customers and the role every Digitec staff member plays in influencing the customer’s opinions as such Digitec staff are trained to consist of these views, to always be professional, always be responsive and friendly and without fail be reliable and trustworthy.